At Medichest, our mission is to create your ideal shopping experience – one that combines friendly, personalized service with 24/7 availability, an extensive selection of brands and products, and exceptional value.
Learn more about all of the reasons you’ll love shopping at Medichest.
Yes! Signing up for a Medichest account is absolutely free, and you’ll enjoy these great member-exclusive features and benefits every time you shop:
Loyalty Points are our way of thanking you for allowing us to serve you.
You can earn Loyalty Points every time you shop! Getting started is as easy as 1-2-3:
Step 1: Sign up for a Medichest account.
Step 2: Earn 1 point for every dollar you spend at Medichest.
Step 3: Redeem points on your next order – no minimum required!
Your points never expire and you can sign in to your account anytime to check your current points balance.
Loyalty points are valued at 2 cents per point (i.e., 500 points equals $10.00).
Just make sure you’re signed in every time you shop so that your points will be credited for your qualifying purchases.
Yes – we offer a wide variety of ways to save you money, including low prices, sales, seasonal promotions, coupons, Medichest Loyalty Points, and more!
We work hard to keep our prices low and we always extend manufacturer and supplier discounts directly to you. Top that with free shipping* and Medichest Loyalty Points, plus special sales and promotions, and your savings increase every time you shop at Medichest.
Plus, if you’re a qualified business-to-business customer, we can offer additional volume-based discounts and incentives.
*Free standard shipping is available on qualified orders of $49+. Please see our shipping and delivery policies for more details.
Most out-of-stock items will be indicated on the site. For your convenience, you can request to be notified by email as soon as the item becomes available again.
Occasionally, a product in your order may be on backorder. A backorder means we're waiting for the item to arrive from the supplier and it is unavailable for immediate shipment. Although our inventory and reporting systems are excellent, they are not perfect, and occasionally we sell more units of an item than we had anticipated, or a manufacturer may delay shipment without prior notice to us.
In these cases, in-stock items ship immediately, with backordered items shipping as soon as they return to stock. Most backorders only last 3-7 days. In rare cases, they last longer. If you decide that you no longer want to purchase a backordered item, you may cancel that item from within your account. From your order history, select the order containing the backordered item, then click “View details”. On the order details screen, select cancel for the backordered item. You may cancel a backordered item at any time prior to its entering the shipping process. No charges will be applied or an appropriate credit will be issued for the canceled item(s).
Manufacturers may choose to discontinue a product at any time without notification. In this case, your order and all associated costs will be adjusted, and any remaining items will be shipped.
Shipping charges are based upon total package weight, shipping method, and the zone to which the package is shipped. The total cost of goods and the cost of shipping are clearly displayed when you choose your shipping method and enter your zip code before you provide any payment information.
Free standard shipping is available on qualified orders of $49+. For qualified orders under $49, standard shipping rates apply. Please see our shipping and delivery policies for more details.
We do not charge any additional shipping fees for backordered items shipped within the United States unless you have made other changes to the order that might affect its status or cost.
For international shipping information, please refer to our international order policy.
Sales tax currently applies to residents of North Carolina only and not to any other U.S. state. Application of sales tax is subject to change, and we will apply sales tax in accordance with federal and state laws.
For information about taxes and tariffs for destinations outside the U.S., please refer to our international order policy.
We accept all major credit and debit cards, including MasterCard, Visa, American Express, and Discover. Charges are not applied to your card until your order is shipped.
Yes! We understand that the safety of your personal information is extremely important to you. We employ the latest in e-commerce security technology to protect your personal data and credit card information from unauthorized access.
If you need to cancel or make a change to your order, you may do so though your Medichest account for up to 30 minutes after the order is placed and before it enters the shipping process. From your order history, select your order, then click “View details”. On the order details screen, you can edit or cancel the desired item(s). The status of the item will be clearly indicated on the order details page.
Unfortunately, we cannot modify orders after they have entered the fulfillment and shipping process. Once you receive your email confirmation of the order, the order has entered the shipping process and cannot be cancelled. If your order is already in process, please wait until your package arrives and create a return for qualified items you no longer want.
We ship quickly! Most orders ship within 48 hours of receipt Monday through Friday.
Orders shipped via ground service generally arrive at their destination within 2-5 business days after leaving our facilities. Orders shipped via free shipping may require an additional 2-3 business days for delivery. As ground service and free shipping are not guaranteed on-time services, these delivery timeframes represent estimates only. UPS time-in-transit maps will provide a more precise timeframe for delivery to your destination.
On-time services including UPS 2-Day Air and UPS 3-Day Select are scheduled for delivery on the second and third business day, respectively, after they leave our facility. Please note that choosing an on-time shipping service does not affect how long it takes for an order to ship from our facilities; it represents only the transit time in business days required for delivery after the shipment leaves our warehouse. Transit times and delivery dates include business days only; they do not include weekends or holidays.
Although rare, uncontrollable events including weather may affect shipping and delivery times. Medichest is not liable for such events.
For more detailed information about domestic shipments, please see our shipping and delivery policies.
Most Medichest orders are shipped via UPS. Once your package is scanned and processed by the carrier, an email with the tracking number will be sent to the address you provided when placing your order.
Click here to track the progress of your package and view an estimated delivery date.
If you have any questions regarding your delivery, please contact UPS at 1-800-PICK-UPS.
For questions about international shipments, please contact your local UPS Customer Service Center.
We want to make sure that you are 100% satisfied with your Medichest shopping experience, so we will happily offer a full refund for most products when returned in their original, unopened, and unused condition within 30 days of the order date.
For more information about how to prepare and ship your return, as well as non-returnable items, please refer to our return policy.
We proudly serve all types of businesses, from hospitals and doctors' offices to pro shops and tattoo parlors.
Business orders and accounts do require minimum purchases that are much greater in terms of quantity or dollars than most individuals would generally need. Valid tax IDs and additional information are also required. Please note that special orders, contract orders, and business-to-business orders are not returnable.
For more information about opening an account or to inquire about business orders and lead times, please send an inquiry to email@example.com.
Yes! We are proud to be one of only a few online health retailers that serve customers across the globe.
If you are placing an order for which the billing address and/or shipping destination is outside the United States, there are a few additional rules with regard to shipping and returns that apply to your order. Please refer to our international order policy for complete details.
We respect your privacy, so we will never rent, sell, or trade your personal information to others for any use. To complete your order, we must provide delivery information to the shipping carrier.
When you sign up for an account, you should receive an email from firstname.lastname@example.org with a link to activate your account. If you do not see this message, please check your junk mail or spam folder. Also, try adding email@example.com to your address book or the list of allowed senders in your junk mail filters.
If you are not able to locate this confirmation message, please contact Customer Service for assistance with activating your account. Please be sure to include in your message the name and email address that you used when you completed the account registration process.
When you signed up for your account, you should have received an email from firstname.lastname@example.org with a link to activate your account. If you did not receive this message, please check your junk mail or spam folder.
If you are unable to activate your account, or if you are not sure whether your account has been activated, please contact Customer Service for assistance, making sure to include in your message the name and email address that you used when you completed the account registration process.
If your account has been activated and you are still having difficulty signing in, check and make sure you are using the same email address and password that you used when you signed up. You can also try resetting your password. If you need additional assistance, please contact Customer Service, making sure to include in your message the name and email address that you used when you completed the account registration process.